Is my card data kept by the company that makes my phone?

No. When you add your Visa card for payments on your phone, your card information is substituted by Visa and your bank by a virtual account number, and kept securely on your device.

Does my phone company or the company that provides the payment wallet (Apple, Fitbit, Garmin) on my phone know what I do with my money?

Personal information about your transactions is not shared with any third party. Visa technology ensures that only your bank knows what you spent and where.

Does my bank cover me in case of fraud, as it does with my physical card?

When you use a device for contactless payments, you have the same protection as when you pay with a debit or credit card. If you detect any fraudulent transactions, contact your bank immediately.

Does my phone need to be unlocked?

This depends on your device. On most, you will be able to use your Visa card on your mobile simply by placing your phone near the terminal and authorising the payment. On others, you will need to unlock to pay. Go to "How to install your card on your mobile phone".

What happens if I lose my phone?

If you lose your phone, simply contact your bank and they will block all transactions from your Visa card as quickly as possible.

Can someone steal money from me just by getting close to my device?

No. Your PIN - and on many other devices, biometric data such as your Face ID or Touch ID - provides extra security for your mobile payments. This means that no one can use your phone to pay if you misplace it or if someone gets close to you and your device to steal money.

What is the payment limit when I use my Visa card on my phone? Do I need a PIN code?

The limit that applies when you use your Visa card is the same as when you pay with your mobile. You may be required to enter a PIN for transactions over €50. However, systems such as facial recognition and fingerprinting ensure that all transactions are secure.

Does it work with a phone shell?

Visa on your phone will work with any shell, as long as it does not interfere with the NFC reading on your phone. A standard shell should not cause any problems.

Can I be charged for using my Visa card on my phone?

There are no additional fees when you use your Visa card on your mobile - it's just like using your regular payment card.

Do I receive any benefits?

You'll enjoy the same benefits from using your Visa card on your phone as you would using your physical card.

How does it work with multiple cards?

You can add many Visa cards to your mobile wallet - simply run through the cards in your mobile wallet to choose the one you want to use.

What happens if I need a refund?

If you want to get a refund for a purchase you made with your Visa on your mobile, simply use your phone or card to get your money back. You may be required to enter your PIN.

Can I withdraw money?

If you are at a contactless ATM owned by your bank, you can use your Visa debit on your phone to draw money. For now, if you are at an ATM that requires a card, or one that is not owned by your bank, you will still need your physical card to make withdrawals.

Can I transfer money to people?

Your Visa on your mobile works exactly like your physical card - so if you want to transfer money to people, you'll need your bank's application.

Where can I use my Visa card on my mobile?

You can use your Visa card on your mobile wherever contactless payment is accepted. Just look for the contactless logo at the checkout or on the payment terminal.

Do mobile payments work abroad?

You can use your Visa card on your mobile wherever contactless payments are accepted, including abroad. Just look for the contactless logo, no matter where you are in the world.

Visa, the network that helps secure your mobile payments in store and online.

See what's so good about using your mobile to make contactless payments with your e-wallet.

Subject to the availability of contactless mobile payment with your bank.

Ultra secure payments

Secure your contactless mobile payments using facial recognition… Or with your prefered authentication method: facial, fingerprint or a code*

Your payment data is secure

Because your personal data is precious, Visa helps secure it when you use mobile payments in a shop.

Make payments of over €50

Push your limits and those of contactless payments when paying for purchases with your mobile**

Paying for a coffee at your local café, shopping at supermarkets, paying for public transport; you can now do all this with your mobile's e-wallet.***

Adding your card to your mobile's e-wallet is simple:

From a computer or tablet:
scan the QR code using your mobile.

Upload your Visa card in your digital wallet here

How do you install and pay with your mobile:

All names, logos and/or brands belong to their respective owners and are only used for identification purposes and do not imply Visa's endorsement.

How do you install Apple Pay?

Fom your iPhone: install the "Wallet" application, click on the + symbol in the top right and follow the intructions to add a new card. On your Apple Watch: open the Apple Watch application on your iPhone, click on Wallet & Apple Pay and follow the intructions to add a new card.

On which devices can I use Apple Pay?

Apple Pay is the easy and secure way to pay in shops, applications and online with your iPhone, Apple Watch, iPad or Mac. You can easily pay with the device you use most. To find out more, click here.

How do I use Apple Pay?

Paying using Face ID: double-click on the side button and look at your screen. Move the iPhone close to the contactless payment terminal.

Paying with Touch ID: place the iPhone close to contactless payment terminal holding the Touch ID with your finger. Paying with Apple Watch: double-click on the side button and place your iPhone close to the contactless payment terminal.

Once your card is registered on your mobile or connected device, you can easily and safely make mobile payments with Visa.

How do I use FitBit Pay?

With your device at hand, go to the FitBit application dashboard and click on 'Account'. Click on the virtual wallet and follow the on-screen instructions. You might be asked to add a 4-digit code, and your bank might request further verficiations. You will have to activate your phone's code protection. Once your Visa card is added, follow the on-screen instructions to finalize the installation.

On which devices can I use FitBit?

FitBit is available onFitBit Ionic, FitBit Versa 2, FitBit Charge 3 and FitBit Charge 4,

How do I use FitBit Pay?

Place your device close to the payment terminal. Enter your PIN code on the device to authorize the payment.

How do I install Garmin Pay?

Choose the menu from the Garmin Connect ™ application. Choose Garmin Devices, then the device on which you want to install your Visa card. Choose Garmin Pay, then "Create your wallet". Follow the instructions. You might have to add a 4-digit code, and your bank might request further verifications. Then you are ready.

On which devices can I use Garmin Pay?

Garmin Pay is avalable on vivoactive® 3, vivoactive® 3 music, vivoactive®4/4S, Venu, vívomove Style, vívomove Luxe, Forerunner® 645, Forerunner® 645 music, Forerunner® 945, and fenix® 6 series (fenix® 6S, fenix® 6, fenix® 6X).

How do I use Garmin Pay?

Open the e-wallet in your device's menu, enter your password on your Garmin, choose your Visa card from your e-wallet, then place your braceleet close to the card reader.

Check the benefits of paying online with your mobile:

Ultra-secure payments for online shopping no matter where you are.

Buy securely online with Visa

Because it is so valuable, Visa helps protect your personal data when you make mobile or online payments.

Order a new bag online. Have your meal delivered. Subscribe to mobile applications. All this can now be done with your mobile phone via your e-wallet. ** / ***

*See the security conditions applicable to your mobile.
**See the conditions applicable for the authorised payment limits at your bank
***Subject to acceptance of mobile payments by the merchant.

FAQ

: No. When you add your Visa card for payments on your phone, your card information is substituted by Visa and your bank by a virtual account number, and kept securely on your device.
: Personal information about your transactions is not shared with any third party. Visa technology ensures that only your bank knows what you spent and where.
: When you use a device for contactless payments, you have the same protection as when you pay with a debit or credit card. If you detect any fraudulent transactions, contact your bank immediately.
: This depends on your device. On most, you will be able to use your Visa card on your mobile simply by placing your phone near the terminal and authorising the payment. On others, you will need to unlock to pay. Go to "How to install your card on your mobile phone".
: If you lose your phone, simply contact your bank and they will block all transactions from your Visa card as quickly as possible.
: No. Your PIN - and on many other devices, biometric data such as your Face ID or Touch ID - provides extra security for your mobile payments. This means that no one can use your phone to pay if you misplace it or if someone gets close to you and your device to steal money.
: The limit that applies when you use your Visa card is the same as when you pay with your mobile. You may be required to enter a PIN for transactions over €50. However, systems such as facial recognition and fingerprinting ensure that all transactions are secure.
: Visa on your phone will work with any shell, as long as it does not interfere with the NFC reading on your phone. A standard shell should not cause any problems.
: There are no additional fees when you use your Visa card on your mobile - it's just like using your regular payment card.
: You'll enjoy the same benefits from using your Visa card on your phone as you would using your physical card.
: You can add many Visa cards to your mobile wallet - simply run through the cards in your mobile wallet to choose the one you want to use.
: If you want to get a refund for a purchase you made with your Visa on your mobile, simply use your phone or card to get your money back. You may be required to enter your PIN.
: If you are at a contactless ATM owned by your bank, you can use your Visa debit on your phone to draw money. For now, if you are at an ATM that requires a card, or one that is not owned by your bank, you will still need your physical card to make withdrawals.
: Your Visa on your mobile works exactly like your physical card - so if you want to transfer money to people, you'll need your bank's application.
: You can use your Visa card on your mobile wherever contactless payment is accepted. Just look for the contactless logo at the checkout or on the payment terminal.
: You can use your Visa card on your mobile wherever contactless payments are accepted, including abroad. Just look for the contactless logo, no matter where you are in the world.